Return and Exchange Policy
If there are any quality issues with the product, please contact customer service within 7 days of signing for the package to process a return or exchange. Return shipping costs will be borne by the platform.
Donation Orders
Donation orders, once confirmed, will enter the charity execution process and are not eligible for refunds. If you have any questions, please contact customer service to verify the donation's destination.
Contact Information
Address: 5 Soi Rom Klao 19/1, Khlong Sam Prawet Subdistrict, Lat Krabang District, Bangkok 10520
Customer Service: Customer@thloveyou.org
Technical Support: support@thloveyou.org